Refund, Cancellation, and Dispute Policy

Effective Date: January 1, 2026

Appointments

Appointments may be cancelled or rescheduled by contacting support@hwfunctionalmedicine.com at least 24 hours prior to the scheduled time.

Cancellations made less than 24 hours in advance or failure to attend a scheduled appointment may be charged as a completed visit and are non-refundable.

Programs (Including Paid-Upfront Programs)

Programs require reserved clinical capacity and onboarding work.

Refunds are handled as follows:
• Within 7 days of purchase AND before onboarding or the first clinical session: full refund upon written request.
• After onboarding begins or after the first session occurs: refunds are not guaranteed.

If a refund is approved after services have begun, it will be reduced by:
• The value of services already delivered at standard rates
• Any non-recoverable payment processing fees

Digital Materials

If a program includes digital or downloadable materials that have been accessed or delivered, that portion of the purchase is non-refundable.

Refund Requests

Refund requests must be submitted by email to support@hwfunctionalmedicine.com and include:
• Purchaser name
• Email used at checkout
• Date of purchase
• Reason for request

Payment Disputes

If you have a billing concern, please contact us before initiating a chargeback.

We maintain documentation of services delivered, appointment attendance, and communications to respond to disputes.